Waterbeds 'n' Stuff abides by all federal and state laws which means that we may not be able to ship our products to your location depending on a number of factors including the product's legality in your state. For instance, FedEx does not deliver to PO Boxes, and neither Delta-8 nor Kratom are legal in Vermont. We have implemented systems to ensure you are aware of the availability of your products. We are not liable if you knowingly circumvent these systems.
When will my order ship?
All orders usually have a processing time of 1-3 business days. No orders are processed over the weekend or on major holidays*. Please allow 3-7 business days for shipping.
*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
Most of our orders ship via USPS. USPS picks up shipments from our corporate office every business day between 11 AM - 3 PM.
When will I receive my order after it ships?
Most of our orders ship via USPS. USPS’ shipping time is on average 3-7 business days. We are not liable for any delays once the item has been picked up*. Please get in touch with USPS directly if you have any additional concerns.
*We are not responsible for any shipping deliveries that may be affected by natural occurrences such as but not limited to weather, COVID-19, Holiday rush, and lost packages.
What do I do if my package is lost?
Although this is a rare case, a damaged or lost package is another reason why you may experience USPS shipping delays. If you haven’t received your package for more than 7 days after the estimated delivery time frame, you should consider raising the issue with USPS. If you have any questions, please reach out to firstname.lastname@example.org and we will be happy to help.